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Protecting Our Packages During Shipping


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Protecting Our Packages During Shipping

About a year ago, we realized that we had a lot of customer complaints tied to our shipping procedures. We had people tell us that their products were damaged upon arrival and that we needed to work on handling items more carefully. To figure out what was going on, I spent a few days evaluating our shipping procedures. I found several deficiencies, which I addressed right away. I want other business owners to understand the importance of careful shipping, which is why I made this website. Read here to learn more about shipping, packaging, and making sure that your customers are happy.

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E-Commerce Businesses: 3 Tips For Accommodating Customers With Shipping During The Holiday Season

If you are involved in the e-commerce business, you might be looking forward to the busy holiday season. Then, you are sure to see a boost in sales from your customers. One issue that you might deal with every year, however, is shipping. Ensuring that you can get your products to your customers in a fast and efficient manner during the holiday season -- when delivery services are overworked and might be working more slowly than usual but when your customers probably need their items within a certain time frame for gifting purposes -- is very important, but it can be tough. Luckily, following these tips can help you accommodate customers with shipping during the holiday season.

1. Offer Same-Day Services

If you don't already offer same-day shipping services, you might want to look into offering these services, at least during the holiday season. If you work with a courier service or a local shipping company, you can make it possible to get products out to your customers on the very same day. For those who are looking for fast, last-minute gifts, this can really help your customers out. Plus, it can help your business out, too, since it can encourage those who might not otherwise be able to order your products to do so at the last minute.

2. Provide Gift Wrapping Services

In the e-commerce business, offering gift wrapping services -- particularly during the holiday season -- can make a big difference. Then, if your customers want to ship a product directly to a friend or family member as a holiday gift, they can do so while ensuring that their gift will look great when it arrives. You can charge extra for this service if you prefer to, although it can be nice to offer free gift wrapping as a courtesy for your customer base.

3. Be Honest About Shipping Times

It is important to be honest about shipping times at any time, but it is particularly important during the holiday season, when you know that your customers might need to have their gifts in time for holidays and holiday parties and events. Make sure that you are realistic with estimated shipping times if you want to prevent problems for your customers—and if you don't want to receive complaints about gifts that were not received in time.

As you can see, there are a few things that your e-commerce business can do to accommodate customers in regards to shipping during the holiday season. Follow these tips if you want things to go as smoothly as possible this year. Contact a shipping service like Kidd Curry Express for more information.